Here, with Quico Pi (Part 1)

Yesterday, Saturday. Collection of musicians around the five in the afternoon. The agenda calls be at 7 o'clock Auditorio de Tarragona. All well-organized, as usual. The concert is in two of eleven. "There are going too early," ruminant someone. So we had luck. The protagonist is a Mercedes Vito van mixed (6 passengers, cargo space) to Europcar rental. When you had collected all the musicians, just on the outskirts of Barcelona, parpadejant turn on the light of the oil and the message "Hi", of high: there is too much oil and the manual calls for purge s'en .

We are in the service area Llobregat, the Medas / Agip. Six people, many instruments, the past six in the afternoon. The only solution is to follow the instructions of Europcar, in the best case scenario, we stopped keeping in this area for about 2 hours. The issue is that they must first came for the van averiada (nobody, not even the RACC wants to have their hands: Mercedes is still in warranty), which came with a relatively terminal velocity (after making them noticed that we were in Barcelona, not to Malaga). The second step, a single taxi was carrying me in the service area at the airport (the only office open then Europcar). It gave me a SEGNA van, returning the area of service and acabàvem the trip to Tarragona. At 20:20 sign at the airport, office of Europcar. Nobody understands Catalan. I give the reservation number and I confirm that due to circumstances, there 22.00 will not have a Vito 9 seats vacant. I would remind you that, due to the circumstances, Vito needed a 6 seater with cargo at the same time. Is the absolute refusal on the part of Europcar.

Do I get in touch with the musicians, then abandoned the area of service and notice that a (strangely the battery that this evening is not it time) was about to arrive where they were. Plan B was that, in time, became Plan A. 10 minutes later I knew that returned to take up, the direction of Tarragona. But what happens with Europcar? I say that makes me as the van and I want any car. I give long and m'acudeix ask for the complaint form, "by the issue of Catalan" ... miraculously appears a car-free. "You have the keys and discúlpenos." A protocol goodbye to exit the car park where I have to pick up a Zafira. The battery could return home to all the parking ... I realize now that there's a Vito 6 places charge more.

I WISH I ask that the van. I say no, that is dirty. More equal. Again, another employee of Europcar proved their worth and less than 5 minutes to my wife. Yes, smudged, a Cendes with a pair of cigarettes and dirty glass, because of four drops a day earlier. No problem. You have to be difficult things? I neglected many details, some curious ... Of course, acted as Europcar had to do (proving valuable and people have nothing nice people), but VEM have the bad luck that was ruining the s'en van just at the moment. The solutions that are simply provide correct and, with time and patience, and solve the problem.

We see now, once past the hysteria. But I must admit that, again, the people are above the companies and the rules. One such Oscar (Spanish) was the name of my interlocutor with Europcar assistance. This good man was worried all the time have informed me by calling me every two to three. Perfectly understood my situation, but could only do what m'oferia. And at Barcelona, another unknown, but the jacket with Europcar, he worked flirt because I finished marching with a Vito instead of a tourism "great". The latter did not have to do this, but this is the spirit of service which really does honor to the person. Now do the missing Bolo ...